GOJI ART | Frequently Asked Questions (FAQs)

Website Guide

How to Place an Online Order?
Follow these steps:

  1. Click the “Shop” button on the top left of our website to browse products.

  2. Select your desired item and enter the quantity.

  3. Click “Add to Cart” and proceed to checkout.

  4. Fill in the shipping details and optional greeting card message.

  5. Confirm your order and complete payment.

  6. A confirmation email will be sent to your registered email.

Other Ordering Channels?
We are expanding to WeChat, Xiaohongshu (RED), and Instagram. If you prefer WeChat Pay, please contact our WeChat customer service. Updates will be posted on our website once social media stores are available.

How to Check Order Status?
Once your order is placed, you will receive a confirmation email. Registered members can log in to check real-time order status. We recommend signing up and verifying your email in advance.

Account Management

How to Create a Member Account?

  1. Click the “Account” button on the top right of our website.

  2. Fill in your details to complete registration.

  3. Check your email for the verification message from GOJI ART.

  4. Click the black “Verify Your Account” button in the email to activate your account.
    Members enjoy benefits such as order tracking, recipient information management, and faster checkout.

Logistics & Shipping

How to Track a Shipment?
Once your order is shipped, you will receive an email with a tracking number. You can also check the status of your order in your member account. Contact our customer support via the “Contact Us” page for further assistance.

Delivery Timeframe
Orders shipped from our Shenzhen and Hong Kong warehouses are generally processed and arrive within 1-3 business days. We also offer express same-day delivery and scheduled delivery services—please contact our support team to make arrangements.

Shipping Delays
If restocking is required, our Tibetan Plateau production base will initiate a manual selection process. Organic herbs will undergo strict screening, selection, and packaging before shipping in the order of purchase. Updates will be provided via email and our website.

Payment & Services

Accepted Payment Methods
We accept Visa, Mastercard, UnionPay, Discover, JCB, Apple Pay and PayPal.

Personalized Greeting Card Service
For gift box purchases, you can add a customized message at checkout. We will print and include a beautifully designed greeting card to express our customers’ heartfelt wishes.

Returns & Exchanges

Return & Exchange Process
Please review our “Return & Exchange Policy” on the website and submit a request via the “Start a Return” page.

Refund Policy
Refunds will be issued using the original payment method. We currently do not support refunds to alternate accounts. For special requests, please contact our customer service team.

Product Clarifications

Organic Premium Goji Gift Box

Is variation in product appearance normal?
Yes. As organic agricultural products, our goji berries retain their natural characteristics and differ from industrialized standardized products. We adhere to an "organic natural ecology" philosophy, ensuring each berry meets brand standards for sweetness, freshness, fullness, and nutrition.

Organic Certification Standards
Our organic goji berries meet 571 EU/US top-level testing standards, including:

  • Zero pesticide residue (biological/chemical)

  • Zero heavy metal contamination

  • Fully traceable organic farming system

The product manual in the gift box contains an excerpt of the testing reports.

Value Breakdown

Product Pricing Reflects Four Core Investments:

  1. Organic Farming Maintenance

    • Annual soil improvement fund of ≥2 million yuan per hectare per year

    • Strict three-year crop rotation to maintain the Tibetan Plateau Plateau ecosystem balance

  2. High-Altitude Refinement Process

    • Sealed directly at 2,800m altitude above sea level

    • At least three rounds of manual selection (50% elimination rate)

    • GMP-standard handcrafted packaging

  3. Freshness Locking System

    • Processed within 48 hours of harvest

    • Retains over 75% of nutrients

    • Vitamin loss is only one-third of similar products in the market

  4. Four-Level Quality Certification

    • EU Organic Certification (EU 834/2007)

    • USDA Organic Certification

    • Hong Kong Certified STC Mark

    • Traditional Chinese Medicine Traceability Certification

Each goji berry undergoes rigorous quality control in four dimensions: sweetness, freshness, active nutritional compounds, and appearance. Our annual yield represents only 5.8% of Qinghai’s total organic goji production, making it a premium wellness selection.

Origin & Traceability

Full-Chain Cultivation & Processing

  • Cultivation: Dulan County, Qinghai (Qaidam Basin)

    • From Qinghai Organic Goji Standard Demonstration Base

    • Certified cultivation using snowpack-derived irrigation systems (Kunlun Mountain Watershed, 4,500m ASL)

  • Processing Certifications:

    • Clean energy drying technology

    • GMP-class 100,000-grade-level purification facility

  • Logistics Security:

    • Shenzhen and Hong Kong warehouses for temperature-controlled storage and transportation

Nutritional Science

Core Nutritional Comparison

Consumption for Diabetics
Clinical studies suggest:

  • Red goji polysaccharides enhance insulin sensitivity (DOI:10.1155/2019/7254376)

  • Black goji anthocyanins improve glucose metabolism (PMID: 30634567)

Recommended intake: ≤20g per day. Please consult a healthcare professional for personalized guidance.

Quality Identification

Natural Color Variation
We adhere to a "Three No" standard:
✘ No sulfur fumigation
✘ No artificial coloring
✘ No industrial polishing
Our organic goji berries retain their natural red-brown or deep purple hues, superior and more natural to artificially enhanced products.

Sweetness Source Analysis
High-altitude advantages:

  1. 3,000 hours of annual sunlight

  2. 25°C day-night temperature difference

  3. Alpine-irrigated with Kunlun Mountain glacial meltwater

Combined with low-temperature drying, this preserves the berries’ natural fructose sweetness.

Usage Guide

Color Change in Brewing - Scientific Explanation

Nutrient Preservation Tips
Use the Golden Water Temperature method:

  • Red Goji: 70°C to activate polysaccharides

  • Black Goji: 50°C to protect anthocyanins and OPCs

  • Steeping Method: Let sit for 3 minutes to enhance nutrient dissolution.

Smart Storage

Understanding Natural Sugar Crystallization

  • Fructose crystallization is the reason and is a reversible process.

  • Refrigeration slows crystallization.

  • Lightly tapping the jar loosens the berries.

    This phenomenon confirms the absence of artificial additives.

Gift Box Design Philosophy

Packaging Aesthetics
Design inspired by The Book of Rites: "The greatest jade needs no carving—beauty lies in its essence."
✓ FSC-Certified eco-friendly paper
✓ Plant-based water-based ink
✓ Biodegradable packaging

Oxygen Absorber Safety
Uses Dual Freshness Control Technology:

  1. Oxygen residual level <0.1%

  2. Constant humidity at 45% RH
    Main ingredient: maltose, food-safe certified.

For further inquiries, please contact us at gojiart66@gmail.com.


The GOJI ART team is committed to providing high-quality organic herbs and helpful service—thank you for supporting natural wellness!